The TradeTixs Guarantee

If your tickets don't arrive, can't be transferred, or don't get you into the event, you get a full refund.

Every seller has a delivery deadline before the event starts. If they miss it, the order is cancelled and refunded automatically.

Your payment sits in escrow. The seller is only paid once you confirm the tickets are in your account. First-time sellers have longer payout holds for extra safety.

1. Open your order from the dashboard.
2. Tap "Report a problem" and tell us what happened.
3. Add any proof you have, like screenshots or photos.
4. Our team reviews it and releases a refund if the guarantee applies.

What if my tickets never arrive?

If the seller misses the delivery deadline, the order is cancelled and you get a full refund automatically. You don't need to chase anyone.

What if I'm turned away at the gate?

Open a dispute from your order page as soon as you can, ideally with a photo or message from venue staff. If the tickets were invalid, you're refunded in full, including the price you paid for the seats.

When does the seller get paid?

Only after you confirm the tickets landed in your account, or after the confirmation window ends with no problem reported. Until then, your money is held safely.

Does the guarantee cover swaps?

Yes. Both sides upload proof of transfer, and any cash top-up is held in escrow until both tickets are confirmed.

What isn't covered?

Buying outside TradeTixs, paying a seller directly, changing your mind after tickets arrive, or events that are postponed (your tickets stay valid for the new date). Cancelled events follow the refund rules on our Terms page.